In this episode of the L&D Go Beyond podcast, Amit Garg speaks with Vince Han, Founder & CEO of Mobile Coach, a B2B SaaS chatbot authoring platform, on Chatbots in Workplace Learning and Performance. Vince, with his background in technology, is passionate about learning and performance along with self-improvement. Founder of several other technology companies as well, Vince is also a leading voice in the learning technology space laying greater emphasis on AI & chatbot technology.
Chatbots have been on the L&D horizon for long and only recently have some real examples started to emerge. They definitely qualify as a great ‘tool’ that L&D has at its disposal, waiting to be explored.
Explaining more about this, Vince, in the podcast, emphasizes on the challenge that L&D is facing in terms of not fetching the desired reach and engagement amongst their learner audience. Identifying automated conversations or chatbots as a means to handle this, Vince goes on to highlight the endless possibilities chatbots generate because of the frictionless user experience they offer.
The talk primarily revolves around the following points:
- Why chatbots make sense for L&D
- Different types of chatbots and their usage
- Passive and Push Chatbots’ utility in L&D
- Chatbots usage and content sensitivity scenario
- Chatbot use cases in L&D
- The tools, technology, and skills needed to create chatbots
Listen and watch this podcast for more interesting insights on the role of chatbots in workplace learning & performance.
Listen to the audio version: https://www.buzzsprout.com/1830336/9400731
Access all our podcasts here: www.upsidelearning.com/L&D-Gobeyond-Podcast.asp
Connect with Vince
You can catch a demo of Mobile Coach here: https://mobilecoach.com/demo/
Sign up for a free chatbot workshop & a Mobile Coach sandbox account here: https://mobilecoach.com/workshop-signup/