L&D Go Beyond Podcast: Strategies for Effective Learning in Retail Sales, with Ramakrishna Rao

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L&D Go Beyond Podcast: Strategies for Effective Learning in Retail Sales, with Ramakrishna Rao

In this 22nd episode, Amit Garg – Founder and CEO of Upside Learning and Host of the L&D Go Beyond Podcast speaks with Ramakrishna Rao (Coach Ram) ICF-PCC – Chief Learning Officer at Page Industries about how retail sales training varies from other forms of training.

Ram’s colleagues describe him as a professional with extensive experience and expertise in the L&D domain with a desire to learn and stay relevant.

Here are the key takeaways from the episode:

  • Retail training is business-centric
  • It needs to be consciously designed to track the linkage between your intervention and impact
  • Auto Learning System helps promote product/ process knowledge and awareness
  • Multiple feedback streams aid skill-mapping on a large scale
  • Learning and performance are closely integrated in terms of employee behavior impacting business revenue
  • The role of managers can be described as ‘Manager as Coach’ in the retail sales training process
  • Mobile-first microlearning enhances pull-mode for retail sales training
  • Learning Organization and Organization Network Analysis helps track performance
  • There is great potential for peer learning and social learning in retail
  • The cultural element of top-level management plays a key role in retail sales

For detailed insights from Coach Ram, listen to the entire conversation by clicking on the video below.

Listen to the audio version: https://www.buzzsprout.com/1830336/10835187

Access all our podcasts here: https://www.upsidelearning.com/podcast/

Connect with Ram

Email: Ramakrishna.rao@jockeyindia.com

LinkedIn: https://www.linkedin.com/in/coachram/

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