‘IDEATE’: A framework for creating learner paths

In order to design an effective and sustainable compliance program that focuses on developing a culture of compliance, we propose a framework that takes into account the challenges in bringing about the expected behavioral change:

  1. Identify the “good” behavior – or changes in behavior – that are expected of employees related to compliance with regard to internal policies. A Towards Maturity report (2017) recommends that it is important to strike a balance between the individual needs of an organization and regulatory requirements while designing compliance programs.
  2. Define the topics and guidelines that employees would benefit from, so that they can demonstrate what can be defined as compliant behavior.
  3. Evaluate the content and training challenges that may prove to be risky in achieving the intended outcome for the intervention.
  4. Assess how the content and challenges can be handled, with respect to the training or communication intervention that may help with a cultural change.
  5. Trace and implement the most effective learning path that includes the identified interventions and implemented as targeted initiatives for a sustained impact on outcomes and behavior.
  6. Evaluate the change in behavior through a situation-based post-assessment and repeat #5.

Finally, the design of a compliance program could be viewed as a continuous initiative that is:

  • Driven by appropriate and impactful messaging
  • Enhanced with the requisite tools and references to ensure that the right information is accessible to employees to act in a compliant manner
  • Delivered as an immersive, engaging, and personalized program that encourages compliance as a culture among employees

In our new eBook, we examine the various ways and means of crafting meaningful interventions for sustainable compliance programs. The idea is to develop a broader culture of compliance rather than just one-time learning interventions.

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