An effective learning intervention brings three considerations under the spotlight: the learner, the content, and the learning environment. And in the case of compliance training in particular, two vital aspects of the learning environment come into picture: the intent or the ‘what’ behind the program (what the training stands for) and the mechanics involved in it or the ‘how’ of the program (the actual implementation).
The whole process of designing and implementing a successful compliance intervention also tends to be influenced by two sides of the compliance coin itself: the organizations’ perspective and the employee perspective.
Here’s how:
For an organization, the intent is most often a one-time training intervention that aims to ‘tick-the-box’ while safeguarding the organization itself against the risks of non-compliance. The mechanics might generally see organizations compiling courses encompassing the applicable policies and procedures, and enforcing them across the organization. Through the process, a leading motivator for most organizations is a certificate of completion to ‘tick the box’ on regulatory requirements. However, what could act as the missing element between the intent and the mechanism is a thorough understanding of the need for a culture of compliance – a quality of the learning environment itself that enables employees to act in a compliant manner.
For employees, on the other hand, the intent is oftentimes a ‘must-do’ activity that perhaps involves very little interest or engagement. The mechanics may, in turn, involve passive presence in sessions to obtain a certificate. When thinking about the gap in this perspective, a deeper understanding of the context of training is what comes to the fore. An appreciation for the relevance of the training would enable employees to act in a compliant manner by virtue of experiencing traits of a culture of compliance.
In light of these perspectives, it would help organizations to consider taking steps towards bridging this gap between the ‘what’ and the ‘how’ for themselves first. For employees, compliance programs may work better with sensitization about the importance of being compliant, and the impact and payback of non-compliance. Given the importance of effective compliance programs, organizations could benefit by continuing to invest time, money, and resources in them – but with a renewed focus on the intent.
In our eBook on ‘Compliance Training: Stop Ticking Boxes’, we present to you the way forward on how companies can bridge the gap between the intent and mechanics of compliance programs
Download the eBook here!
30 Replies to “Bridging the gap between the ‘intent’ and ‘mechanics’ of compliance programs”
I see Sales, Field Services and “modal” engagement as the application approach to mobile. Some uses will be demanded by the “role” i.e. sales and field service. Some uses will be demanded because users expect ALL of their work to be done via their mobile.
If I can help in any way, do let me know.
David Koehn
Director of Product Strategy, Saba
t: @davidkoehn
I see Sales, Field Services and “modal” engagement as the application approach to mobile. Some uses will be demanded by the “role” i.e. sales and field service. Some uses will be demanded because users expect ALL of their work to be done via their mobile.
If I can help in any way, do let me know.
David Koehn
Director of Product Strategy, Saba
t: @davidkoehn
Amit,
I share the similar kind of experiences when I am on the field. As mentioned rightly, performance enhancement through mobile devices is the Buzz talked about. Few scenarios I came across in recent times are having my product price list on mobile or knowing the competitors pricing o the go, having few important demos and presentations on my mobile so that whenever on the move with the client,I need not have to open my Laptop and start explaining. This helps in enhancing performance. Yes Mobile helps in enhancing the performances.
Amit,
I share the similar kind of experiences when I am on the field. As mentioned rightly, performance enhancement through mobile devices is the Buzz talked about. Few scenarios I came across in recent times are having my product price list on mobile or knowing the competitors pricing o the go, having few important demos and presentations on my mobile so that whenever on the move with the client,I need not have to open my Laptop and start explaining. This helps in enhancing performance. Yes Mobile helps in enhancing the performances.
I would add other field based ideas, like games (scavenger hunts, simulations) to your list of performance support.
Also, check out Gary Woodill’s mobile uses for more suggestions: http://www.garywoodill.com/2009/01/webinar-presentation10-new-possibilities-with-mobile-learning/
I would add other field based ideas, like games (scavenger hunts, simulations) to your list of performance support.
Also, check out Gary Woodill’s mobile uses for more suggestions: http://www.garywoodill.com/2009/01/webinar-presentation10-new-possibilities-with-mobile-learning/
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You might also enjoy Jane Bozarth’s Social Media for Trainers – great tips for how to use Twitter, FB, wikis, etc. to enage before, during and after learning ‘events. http://bozarthzone.blogspot.com/
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