Compliance training can be a daunting activity for an organization. While compliance training initiatives are essential to help protect organizations from the risk of non-compliance, employees often view them as tedious and boring. As we think about their conceptualization and implementation, there are several challenges when it comes to designing strong compliance interventions.
Here are some of them:
Budget: Effective compliance programs require great design and that naturally costs money. As organizations determine if they have the budget to implement seminal compliance training programs, there is also the undertone of the need to minimize costs.
Time: Employees are a busy lot. As modern, adult learners, they have limited attention spans and may respond unfavourably to an overload of information. So, the time available for the training, and the duration itself are a major challenge when it comes to mandatory compliance training.
Volume of content: Compliance training requires the transfer of extensive knowledge to learners. Unless deliberately designed with the right focus, the content coverage can sometimes result in a cognitive load, making it tough to retrieve information when needed.
One-size-fits-all: Programs designed with a ‘one-size-fits-all’ approach may not appeal to the general audience due to their lack of focus. The result: design that inherently directs learners to go through irrelevant content, leading to disengagement.
Infrastructure: Compliance training is essential for desk staff as well as field staff (such as the sales force). The latter, in particular, may not have access to computers or designated areas to take the training. Thus, learning experiences would benefit from having a multi-device delivery.
Achieving the balance between these challenges can be tricky, and calls for deliberate design decisions to be made.
In our eBook on ‘Compliance Training: Stop Ticking Boxes’, we present to you solutions on how you can overcome these challenges and even work with them to design meaningful learning experiences for compliance training initiatives.