Mini-scenarios are a way to practice component skills in context that are simple to implement. As such, they play a role in developing skills that matter to organizations.
The context
As a major regional financial institution operating across multiple countries, the client organization (Name withheld) represents the economic safety of a considerable proportion of the world’s population. As such, it feels incumbent to represent the finest mechanisms for behavior.
In this case, the issue is company culture. There are three major standards for behavior that are required, and for employees to adhere to. These three areas are to be one unified community, to be focused on measurable results, and to put customers first. These areas of focus must be demonstrated in interactions with a wide variety of stakeholders.
The solution
Scenario-based learning was selected as a viable way to not just provide information but to require demonstrating the behaviors in action. A variety of media were used to present information, and knowledge was assessed with multiple-choice questions.
Mini-scenarios were used to ask employees to act in ways consistent with the cultural values. Learners were presented with situations, and had to choose how to respond. The choices were slightly indirect, but asked them about actions, not just categorizations.
The outcome
Cultural changes are hard to measure. Moreover, client organizations both may not know how to do so and may also be reluctant to share data with a vendor. Still, there are indicators of success.
In this case, over 95% rated the experience with four or five stars, indicating a high degree of acceptance. Moreover, the bank chose this course as their standard for eLearning going forward. Learner acceptance isn’t always a good indicator of utility, but too often, that’s the best that’s available. The project also won multiple global awards.
In conclusion, the implementation of scenario-based learning in addressing the complex issue of company culture at the major regional financial institution (Name withheld) proved to be a resounding success. While measuring cultural changes can be challenging, the high learner satisfaction rate, with over 95% of participants giving the experience four or five stars, signifies a strong acceptance of this innovative approach. Furthermore, the organization’s decision to make this course their standard for eLearning underscores its effectiveness. This project’s recognition with multiple global awards further solidifies the impact of scenario-based learning.
Eager to harness the full potential of this powerful learning tool in your L&D toolkit? Look no further. Our eBook, “Scenario-Based Learning: The Ultimate Asset in Your L&D Toolkit,” offers an in-depth exploration of the strategies and insights that lead to remarkable success and can help unlock the potential for your organization’s growth and development.
