Chances are you’ve noticed performance support has entered our daily lives. It’s also quite possible it has missed your attention even if you are using performance support tools to do everyday tasks more effectively and with less effort – probably with better results.
One common performance support tool we use is GPS navigation system while driving. Another example is the use of Google maps on your phone to find an address in a locality. Come to think of it, it’s not long ago that we’d print maps, directions and notes when going on a trip to unknown places. The GPS changed that. There’s no real need to remember anything or to lug along a large set of print maps.
The idea is very simple. Scan the code with your phone, add to your online shopping basket and get a delivery at your doorstep. No need to make weekly lists, or remember items when you go grocery shopping during the weekend. In fact no need to even go to the store – enjoy your beer while watching that football match at home. It may sound a little ahead of times but soon this will be normal.
The B&Q iPhone App
B&Q has an app that gives you complete step by step instructions on DIY stuff. And of course provides tips and even offers.
As more people start using smart devices, more such support tools will emerge and that will change our behavior. It’s not hard to imagine it’ll also transform performance support in the workplace training then. Is it?
